Performitor

User Tools

Site Tools

Trace:
click_here_for_the_full_guide

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
click_here_for_the_full_guide [2025/03/07 12:01] – gloriaclick_here_for_the_full_guide [2025/03/10 08:33] (current) – [📺 Video Tutorials (Optional)] gloria
Line 15: Line 15:
  
  
-===== Introduction =====+** Customer Experience Survey ** 
 **Q1 - Info Question** \\   **Q1 - Info Question** \\  
 Label (Client sheet): - \\   Label (Client sheet): - \\  
 Label (Excel): - \\   Label (Excel): - \\  
-Question: Thank you for participating in this survey. Click 'Next' to begin. \\   +**Question:** Thank you for participating in this survey. Click 'Next' to begin. \\  
  
 **Q2 - Image Picker** \\   **Q2 - Image Picker** \\  
 Label (Client sheet): Visual Representation \\   Label (Client sheet): Visual Representation \\  
 Label (Excel): IMAGE \\   Label (Excel): IMAGE \\  
-Question: Select the image that best represents how you feel about your current internet service. \\  +**Question:** Select the image that best represents how you feel about your current internet service. \\  
  Image 1 \\    Image 1 \\  
  Image 2 \\    Image 2 \\  
Line 32: Line 32:
  
 **Q3 - Open Text Explanation** \\   **Q3 - Open Text Explanation** \\  
-Label (Client sheet): Feeling about venue - explanation \\   +Label (Client sheet): Feeling about internet service - explanation \\   
-Label (Excel): Feeling about venue - explanation \\   +Label (Excel): Feeling about internet service - explanation \\   
-Question: Describe, based on the selected photo, how you experienced ^venue name^ as a guest. \\   +**Question:** Describe, based on the selected photo, how you experienced your internet service. \\   
-Image: ^image Q3^ \\   +                       Image: ^image Q3^ \\   
-Describe how you experienced ^venue name^ as a guest. \\  +              Describe how you experienced your internet service. \\  
  
 **Q4 - Open Text Explanation (Conditional)** \\   **Q4 - Open Text Explanation (Conditional)** \\  
 Label (Client sheet): Additional Explanation \\   Label (Client sheet): Additional Explanation \\  
-Label (Excel): Additional Feeling about venue \\  +Label (Excel): Additional Feeling about internet service \\  
 Condition: Shown only if Q3 contains 24 characters or fewer. \\   Condition: Shown only if Q3 contains 24 characters or fewer. \\  
-Question: You previously answered: ^answer Q3^. \\ \\   +**Question:** You previously answered: ^answer Q3^. Can you elaborate further on your experience? \\  
-Can you elaborate further on your experience? \\  +
  
 **Q5 - Single Response** \\   **Q5 - Single Response** \\  
 Label (Client sheet): Emotion \\   Label (Client sheet): Emotion \\  
 Label (Excel): Emotion \\   Label (Excel): Emotion \\  
-Question: Emotion \\ \\    +**Question:** How do you feel about your internet service? \\ \\    
-1 - Joy \\   +1 - Satisfied \\   
-2 - Trust \\   +2 - Frustrated \\   
-3 - Fear \\   +3 - Neutral \\   
-4 - Surprise \\   +4 - Disappointed \\   
-5 - Sadness \\   +5 - Angry \\   
-6 - Disgust \\   +6 - Hopeful \\   
-7 - Anger \\   +7 - Confused \\   
-8 - Anticipation \\   +8 - Excited \\   
-9 - No emotion \\  +9 - No strong emotion \\  
  
 **Q6 - Single Response** \\   **Q6 - Single Response** \\  
 Label (Client sheet): Intensity \\   Label (Client sheet): Intensity \\  
 Label (Excel): Intensity \\   Label (Excel): Intensity \\  
-Question: Intensity \\ \\  +**Question:** How intense are your feelings about your internet service? \\ \\  
 1 - Low \\   1 - Low \\  
-2 - Normal \\  +2 - Moderate \\  
 3 - High \\   3 - High \\  
  
 **Q7 - Single Response** \\   **Q7 - Single Response** \\  
-Label (Client sheet): Feeling about venue - NEV \\  +Label (Client sheet): Feeling about internet service - NEV \\  
 Label (Excel): NEV (Net Emotion Value) \\   Label (Excel): NEV (Net Emotion Value) \\  
-Question: Net Emotion Value \\\\   +**Question:** How would you rate your overall satisfaction with your internet service? \\ \\   
 -1 - Negative \\   -1 - Negative \\  
  0 - Neutral \\    0 - Neutral \\  
 1 - Positive \\   1 - Positive \\  
  
-**Q8 - Multiple Response** \\   +**Q8 - Topic** \\   
-Label (Client sheet): Feeling about venue - Topics \\   +Label (Client sheet): Issues with Internet Service \\   
-Label (Excel): Feeling about venue - Topics \\   +Label (Excel): INTERNET_ISSUES \\   
-Question: Which aspects best describe your feelings about ^venue name^? \\  +**Question:** What aspects best describe your experience with your internet service? \\  
  \\    \\  
 +1 - Connection speed \\  
 +2 - Network stability \\  
 +3 - Customer service responsiveness \\  
 +4 - Pricing and affordability \\  
 +5 - Data limits and fair usage policy \\  
 +6 - Installation process \\  
 +7 - Technical support \\  
 +8 - Reliability during peak hours \\  
 +9 - Availability in my area \\  
 +10 - Additional features (e.g., parental controls, security) \\  
 +11 - No issues \\  
  
 **Q9 - Organization Question (Invisible)** \\   **Q9 - Organization Question (Invisible)** \\  
-Label (Client sheet): Service Type \\  +Label (Client sheet): Internet Service Type \\  
 Label (Excel): SERVICE_TYPE \\   Label (Excel): SERVICE_TYPE \\  
 Options: \\   Options: \\  
-  * Home Internet \\   +  1 - Home Internet \\   
-  * Business Internet \\   +  2 - Business Internet \\   
-  * Mobile Internet \\   +  3 - Mobile Internet \\   
-  * None \\  +  4 - None \\  
  
 **Q10 - NPS (Net Promoter Score)** \\   **Q10 - NPS (Net Promoter Score)** \\  
 Label (Client sheet): NPS \\   Label (Client sheet): NPS \\  
 Label (Excel): NPS_SCORE \\   Label (Excel): NPS_SCORE \\  
-Question: How likely are you to recommend this provider to others? \\  +**Question:** How likely are you to recommend this internet service provider to others? \\  
 (Scale: 0 = Not at all, 10 = Very Likely) \\   (Scale: 0 = Not at all, 10 = Very Likely) \\  
  
Line 99: Line 109:
 Label (Client sheet): Billing Transparency \\   Label (Client sheet): Billing Transparency \\  
 Label (Excel): BILLING_TRANSPARENCY \\   Label (Excel): BILLING_TRANSPARENCY \\  
-Question: How clear do you find the pricing and billing of your provider? \\  +**Question:** How clear do you find the pricing and billing of your provider? \\  
  1 - Very unclear \\    1 - Very unclear \\  
  2 - Somewhat unclear \\    2 - Somewhat unclear \\  
Line 110: Line 120:
 Label (Excel): PRICING_ISSUES \\   Label (Excel): PRICING_ISSUES \\  
 Condition: Shown only if Q11 is rated 1, 2, or 3. \\   Condition: Shown only if Q11 is rated 1, 2, or 3. \\  
-Question: What aspects of the billing/pricing do you find unclear or problematic? \\  +**Question:** What aspects of the billing/pricing do you find unclear or problematic? \\  
  
 **Q13 - Multiple Response** \\   **Q13 - Multiple Response** \\  
 Label (Client sheet): Issues Faced \\   Label (Client sheet): Issues Faced \\  
 Label (Excel): ISSUES_FACED \\   Label (Excel): ISSUES_FACED \\  
-Question: What issues have you faced with your provider? (Select all that apply) \\   +**Question:** What issues have you faced with your internet provider? (Select all that apply) \\   
-  * Slow speed \\   +  1 - Slow speed \\   
-  * Frequent disconnections \\   +  2 - Frequent disconnections \\   
-  * Poor customer service \\   +  3 - Poor customer service \\   
-  * High cost \\   +  4 - High cost \\   
-  * Other: (Open text field appears) \\   +  5 - Other: (Open text field appears) \\   
-  * No issues \\   +  6 - No issues \\  
  
 **Q14 - Multiple Response (Conditional)** \\   **Q14 - Multiple Response (Conditional)** \\  
Line 128: Line 137:
 Label (Excel): TOP_OF_MIND \\   Label (Excel): TOP_OF_MIND \\  
 Condition: Shown only for respondents from Country A. \\   Condition: Shown only for respondents from Country A. \\  
-Question: When thinking of internet service providers, which brands come to mind first? (Select all that apply) \\   +**Question:** When thinking of internet service providers, which brands come to mind first? (Select all that apply) \\   
-  * Brand A \\   +  1 - Brand A \\   
-  * Brand B \\   +  2 - Brand B \\   
-  * Brand C \\   +  3 - Brand C \\   
-  * Brand D \\   +  4 - Brand D \\   
-  * Other: (Open text field appears) \\  +  5 - Other: (Open text field appears) \\  
  
 **Q15 - Single Response Grid (Aspect Question)** \\   **Q15 - Single Response Grid (Aspect Question)** \\  
 Label (Client sheet): Brand Attitude \\   Label (Client sheet): Brand Attitude \\  
 Label (Excel): BRAND_ATTITUDE \\   Label (Excel): BRAND_ATTITUDE \\  
-Question: How do you feel about the following brands? (Answer for each brand) \\   +**Question:** How do you feel about the following internet providers? (Answer for each provider) \\   
-Brands: \\   +Providers: \\   
-  * Brand A \\   +   Provider A \\   
-  * Brand B \\   +   Provider B \\   
-  * Brand C \\   +   Provider C \\ \\   
-Scale: \\   +**Scale:** \\   
-  * 1 - Very Negative \\   + 1 - Very Negative \\   
-  * 2 - Negative \\   + 2 - Negative \\   
-  * 3 - Neutral \\   + 3 - Neutral \\   
-  * 4 - Positive \\   + 4 - Positive \\   
-  * 5 - Very Positive \\   + 5 - Very Positive \\   
-  * 6 - Don’t Know \\  + 6 - Don’t Know \\  
  
 **Q16 - Multiple Response Aspect (Multiple Aspect Question)** \\   **Q16 - Multiple Response Aspect (Multiple Aspect Question)** \\  
 Label (Client sheet): Brand Perception \\   Label (Client sheet): Brand Perception \\  
 Label (Excel): BRAND_ASSOCIATION \\   Label (Excel): BRAND_ASSOCIATION \\  
-Question: Which characteristics do you associate with the following brands? (Select all that apply for each brand) \\   +**Question:** Which characteristics do you associate with the following internet providers? (Select all that apply for each provider) \\   
-Brands: \\   +  Providers: \\   
-  * Brand A \\   +    Provider A \\   
-  * Brand B \\   +    Provider B \\   
-  * Brand C \\   +    Provider C \\   
-Options: \\   +**Options:** \\   
-  * Reliable \\   +1 - Reliable \\   
-  * Affordable \\   +2 - Affordable \\   
-  * Customer-focused \\   +3 - Customer-focused \\   
-  * Innovative \\   +4 - Innovative \\   
-  * High quality \\   +5 - High quality \\   
-  * Poor customer service \\   +6 - Poor customer service \\   
-  * Expensive \\  +7 - Expensive \\  
  
 **Q17 - Multiple Response (With Option Conditions)** \\   **Q17 - Multiple Response (With Option Conditions)** \\  
 Label (Client sheet): Contact Information \\   Label (Client sheet): Contact Information \\  
 Label (Excel): CONTACT_DETAILS \\   Label (Excel): CONTACT_DETAILS \\  
-Question: ^CLIENT^, we appreciate your time in completing this survey. If you have any further questions, please provide your contact details below, and we will get in touch. If you have no questions, you can indicate that as well. \\   +**Question:** If you would like to be contacted for follow-up, please provide your details below. \\   
-  * **Name** (An open text box appears in front of this option.) \\   +1 - **Name** (An open text box appears in front of this option.) \\   
-  * **Email** (A text field automatically pops up when selecting this option for the respondent to enter their email address.) \\   +2 - **Email** (A text field appears for the respondent to enter their email address.) \\   
-  * **Phone Number**(A text field automatically pops up when selecting this option for the respondent to enter their phone number.) \\   +3 - **Phone Number** (A text field appears for the respondent to enter their phone number.) \\   
-  * **No additional questions** (Selecting this option disables and unchecks the other options.) \\  +4 - **No additional questions** (Selecting this option disables and unchecks the other options.) \\  
  
----- 
  
 ✅ *This dummy survey serves as an example for configuring different question types in the system.* \\   ✅ *This dummy survey serves as an example for configuring different question types in the system.* \\  
Line 183: Line 191:
  
 ➡️ [[module_setup_tutorial|Continue to Module Setup Tutorial]]   ➡️ [[module_setup_tutorial|Continue to Module Setup Tutorial]]  
 +
  
click_here_for_the_full_guide.1741348894.txt.gz · Last modified: 2025/03/07 12:01 by gloria