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click_here_for_the_full_guide [2025/03/07 12:23] – gloriaclick_here_for_the_full_guide [2025/03/10 08:33] (current) – [📺 Video Tutorials (Optional)] gloria
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-====== Customer Experience Survey ======+** Customer Experience Survey **
  
-===== Introduction ===== +**Q1 - Info Question** \\   
-**Q1 - Info Question** \   +Label (Client sheet): - \\   
-Label (Client sheet): - \   +Label (Excel): - \\   
-Label (Excel): - \   +**Question:** Thank you for participating in this survey. Click 'Next' to begin. \\  
-**Question:** Thank you for participating in this survey. Click 'Next' to begin. \  +
  
-**Q2 - Image Picker** \   +**Q2 - Image Picker** \\   
-Label (Client sheet): Visual Representation \   +Label (Client sheet): Visual Representation \\   
-Label (Excel): IMAGE \   +Label (Excel): IMAGE \\   
-**Question:** Select the image that best represents how you feel about your current internet service. \   +**Question:** Select the image that best represents how you feel about your current internet service. \\   
- Image 1 \   + Image 1 \\   
- Image 2 \   + Image 2 \\   
- Image 3 \   + Image 3 \\   
- Image 4 \  + Image 4 \\  
  
-**Q3 - Open Text Explanation** \   +**Q3 - Open Text Explanation** \\   
-Label (Client sheet): Feeling about internet service - explanation \   +Label (Client sheet): Feeling about internet service - explanation \\   
-Label (Excel): Feeling about internet service - explanation \   +Label (Excel): Feeling about internet service - explanation \\   
-**Question:** Describe, based on the selected photo, how you experienced your internet service. \   +**Question:** Describe, based on the selected photo, how you experienced your internet service. \\   
-                       Image: ^image Q3^ \   +                       Image: ^image Q3^ \\   
-              Describe how you experienced your internet service. \  +              Describe how you experienced your internet service. \\  
  
-**Q4 - Open Text Explanation (Conditional)** \   +**Q4 - Open Text Explanation (Conditional)** \\   
-Label (Client sheet): Additional Explanation \   +Label (Client sheet): Additional Explanation \\   
-Label (Excel): Additional Feeling about internet service \   +Label (Excel): Additional Feeling about internet service \\   
-Condition: Shown only if Q3 contains 24 characters or fewer. \   +Condition: Shown only if Q3 contains 24 characters or fewer. \\   
-**Question:** You previously answered: ^answer Q3^. Can you elaborate further on your experience? \  +**Question:** You previously answered: ^answer Q3^. Can you elaborate further on your experience? \\  
  
-**Q5 - Single Response** \   +**Q5 - Single Response** \\   
-Label (Client sheet): Emotion \   +Label (Client sheet): Emotion \\   
-Label (Excel): Emotion \   +Label (Excel): Emotion \\   
-**Question:** How do you feel about your internet service? \  \    +**Question:** How do you feel about your internet service? \\ \\    
-1 - Satisfied \   +1 - Satisfied \\   
-2 - Frustrated \   +2 - Frustrated \\   
-3 - Neutral \   +3 - Neutral \\   
-4 - Disappointed \   +4 - Disappointed \\   
-5 - Angry \   +5 - Angry \\   
-6 - Hopeful \   +6 - Hopeful \\   
-7 - Confused \   +7 - Confused \\   
-8 - Excited \   +8 - Excited \\   
-9 - No strong emotion \  +9 - No strong emotion \\  
  
-**Q6 - Single Response** \   +**Q6 - Single Response** \\   
-Label (Client sheet): Intensity \   +Label (Client sheet): Intensity \\   
-Label (Excel): Intensity \   +Label (Excel): Intensity \\   
-**Question:** How intense are your feelings about your internet service? \  \   +**Question:** How intense are your feelings about your internet service? \\ \\   
-1 - Low \   +1 - Low \\   
-2 - Moderate \   +2 - Moderate \\   
-3 - High \  +3 - High \\  
  
-**Q7 - Single Response** \   +**Q7 - Single Response** \\   
-Label (Client sheet): Feeling about internet service - NEV \   +Label (Client sheet): Feeling about internet service - NEV \\   
-Label (Excel): NEV (Net Emotion Value) \   +Label (Excel): NEV (Net Emotion Value) \\   
-**Question:** How would you rate your overall satisfaction with your internet service? \  \    +**Question:** How would you rate your overall satisfaction with your internet service? \\ \\    
--1 - Negative \   +-1 - Negative \\   
- 0 - Neutral \   + 0 - Neutral \\   
-1 - Positive \  +1 - Positive \\  
  
-**Q8 - Multiple Response** \   +**Q8 - Topic** \\   
-Label (Client sheet): Issues with Internet Service \   +Label (Client sheet): Issues with Internet Service \\   
-Label (Excel): INTERNET_ISSUES \   +Label (Excel): INTERNET_ISSUES \\   
-**Question:** What aspects best describe your experience with your internet service? \   +**Question:** What aspects best describe your experience with your internet service? \\   
- \   + \\   
-1 - Connection speed \   +1 - Connection speed \\   
-2 - Network stability \   +2 - Network stability \\   
-3 - Customer service responsiveness \   +3 - Customer service responsiveness \\   
-4 - Pricing and affordability \   +4 - Pricing and affordability \\   
-5 - Data limits and fair usage policy \   +5 - Data limits and fair usage policy \\   
-6 - Installation process \   +6 - Installation process \\   
-7 - Technical support \   +7 - Technical support \\   
-8 - Reliability during peak hours \   +8 - Reliability during peak hours \\   
-9 - Availability in my area \   +9 - Availability in my area \\   
-10 - Additional features (e.g., parental controls, security) \   +10 - Additional features (e.g., parental controls, security) \\   
-11 - No issues \  +11 - No issues \\  
  
-**Q9 - Organization Question (Invisible)** \   +**Q9 - Organization Question (Invisible)** \\   
-Label (Client sheet): Internet Service Type \   +Label (Client sheet): Internet Service Type \\   
-Label (Excel): SERVICE_TYPE \   +Label (Excel): SERVICE_TYPE \\   
-Options: \   +Options: \\   
-  1 - Home Internet \   +  1 - Home Internet \\   
-  2 - Business Internet \   +  2 - Business Internet \\   
-  3 - Mobile Internet \   +  3 - Mobile Internet \\   
-  4 - None \  +  4 - None \\  
  
-**Q10 - NPS (Net Promoter Score)** \   +**Q10 - NPS (Net Promoter Score)** \\   
-Label (Client sheet): NPS \   +Label (Client sheet): NPS \\   
-Label (Excel): NPS_SCORE \   +Label (Excel): NPS_SCORE \\   
-**Question:** How likely are you to recommend this internet service provider to others? \   +**Question:** How likely are you to recommend this internet service provider to others? \\   
-(Scale: 0 = Not at all, 10 = Very Likely) \  +(Scale: 0 = Not at all, 10 = Very Likely) \\  
  
-**Q11 - Single Response** \   +**Q11 - Single Response** \\   
-Label (Client sheet): Billing Transparency \   +Label (Client sheet): Billing Transparency \\   
-Label (Excel): BILLING_TRANSPARENCY \   +Label (Excel): BILLING_TRANSPARENCY \\   
-**Question:** How clear do you find the pricing and billing of your provider? \   +**Question:** How clear do you find the pricing and billing of your provider? \\   
- 1 - Very unclear \   + 1 - Very unclear \\   
- 2 - Somewhat unclear \   + 2 - Somewhat unclear \\   
- 3 - Neutral \   + 3 - Neutral \\   
- 4 - Somewhat clear \   + 4 - Somewhat clear \\   
- 5 - Very clear \  + 5 - Very clear \\  
  
-**Q12 - Open Text (Conditional)** \   +**Q12 - Open Text (Conditional)** \\   
-Label (Client sheet): Pricing Issues \   +Label (Client sheet): Pricing Issues \\   
-Label (Excel): PRICING_ISSUES \   +Label (Excel): PRICING_ISSUES \\   
-Condition: Shown only if Q11 is rated 1, 2, or 3. \   +Condition: Shown only if Q11 is rated 1, 2, or 3. \\   
-**Question:** What aspects of the billing/pricing do you find unclear or problematic? \  +**Question:** What aspects of the billing/pricing do you find unclear or problematic? \\  
  
-**Q13 - Multiple Response** \   +**Q13 - Multiple Response** \\   
-Label (Client sheet): Issues Faced \   +Label (Client sheet): Issues Faced \\   
-Label (Excel): ISSUES_FACED \   +Label (Excel): ISSUES_FACED \\   
-**Question:** What issues have you faced with your internet provider? (Select all that apply) \   +**Question:** What issues have you faced with your internet provider? (Select all that apply) \\   
-  1 - Slow speed \   +  1 - Slow speed \\   
-  2 - Frequent disconnections \   +  2 - Frequent disconnections \\   
-  3 - Poor customer service \   +  3 - Poor customer service \\   
-  4 - High cost \   +  4 - High cost \\   
-  5 - Other: (Open text field appears) \   +  5 - Other: (Open text field appears) \\   
-  6 - No issues \  +  6 - No issues \\  
  
-**Q14 - Multiple Response (Conditional)** \   +**Q14 - Multiple Response (Conditional)** \\   
-Label (Client sheet): Brand Awareness \   +Label (Client sheet): Brand Awareness \\   
-Label (Excel): TOP_OF_MIND \   +Label (Excel): TOP_OF_MIND \\   
-Condition: Shown only for respondents from Country A. \   +Condition: Shown only for respondents from Country A. \\   
-**Question:** When thinking of internet service providers, which brands come to mind first? (Select all that apply) \   +**Question:** When thinking of internet service providers, which brands come to mind first? (Select all that apply) \\   
-  1 - Brand A \   +  1 - Brand A \\   
-  2 - Brand B \   +  2 - Brand B \\   
-  3 - Brand C \   +  3 - Brand C \\   
-  4 - Brand D \   +  4 - Brand D \\   
-  5 - Other: (Open text field appears) \  +  5 - Other: (Open text field appears) \\  
  
-**Q15 - Single Response Grid (Aspect Question)** \   +**Q15 - Single Response Grid (Aspect Question)** \\   
-Label (Client sheet): Brand Attitude \   +Label (Client sheet): Brand Attitude \\   
-Label (Excel): BRAND_ATTITUDE \   +Label (Excel): BRAND_ATTITUDE \\   
-**Question:** How do you feel about the following internet providers? (Answer for each provider) \   +**Question:** How do you feel about the following internet providers? (Answer for each provider) \\   
-Providers: \   +Providers: \\   
-   Provider A \   +   Provider A \\   
-   Provider B \   +   Provider B \\   
-   Provider C \  \   +   Provider C \\ \\   
-**Scale:** \   +**Scale:** \\   
- 1 - Very Negative \   + 1 - Very Negative \\   
- 2 - Negative \   + 2 - Negative \\   
- 3 - Neutral \   + 3 - Neutral \\   
- 4 - Positive \   + 4 - Positive \\   
- 5 - Very Positive \   + 5 - Very Positive \\   
- 6 - Don’t Know \  + 6 - Don’t Know \\  
  
-**Q16 - Multiple Response Aspect (Multiple Aspect Question)** \   +**Q16 - Multiple Response Aspect (Multiple Aspect Question)** \\   
-Label (Client sheet): Brand Perception \   +Label (Client sheet): Brand Perception \\   
-Label (Excel): BRAND_ASSOCIATION \   +Label (Excel): BRAND_ASSOCIATION \\   
-**Question:** Which characteristics do you associate with the following internet providers? (Select all that apply for each provider) \   +**Question:** Which characteristics do you associate with the following internet providers? (Select all that apply for each provider) \\   
-  Providers: \   +  Providers: \\   
-    Provider A \   +    Provider A \\   
-    Provider B \   +    Provider B \\   
-    Provider C \   +    Provider C \\   
-**Options:** \   +**Options:** \\   
-1 - Reliable \   +1 - Reliable \\   
-2 - Affordable \   +2 - Affordable \\   
-3 - Customer-focused \   +3 - Customer-focused \\   
-4 - Innovative \   +4 - Innovative \\   
-5 - High quality \   +5 - High quality \\   
-6 - Poor customer service \   +6 - Poor customer service \\   
-7 - Expensive \  +7 - Expensive \\  
  
-**Q17 - Multiple Response (With Option Conditions)** \   +**Q17 - Multiple Response (With Option Conditions)** \\   
-Label (Client sheet): Contact Information \   +Label (Client sheet): Contact Information \\   
-Label (Excel): CONTACT_DETAILS \   +Label (Excel): CONTACT_DETAILS \\   
-**Question:** If you would like to be contacted for follow-up, please provide your details below. \   +**Question:** If you would like to be contacted for follow-up, please provide your details below. \\   
-  * **Name** (An open text box appears in front of this option.) \   +1 - **Name** (An open text box appears in front of this option.) \\   
-  * **Email** (A text field appears for the respondent to enter their email address.) \   +2 - **Email** (A text field appears for the respondent to enter their email address.) \\   
-  * **Phone Number** (A text field appears for the respondent to enter their phone number.) \   +3 - **Phone Number** (A text field appears for the respondent to enter their phone number.) \\   
-  * **No additional questions** (Selecting this option disables and unchecks the other options.) \  +4 - **No additional questions** (Selecting this option disables and unchecks the other options.) \\  
  
-  
- 
----- 
  
 ✅ *This dummy survey serves as an example for configuring different question types in the system.* \\   ✅ *This dummy survey serves as an example for configuring different question types in the system.* \\  
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 ➡️ [[module_setup_tutorial|Continue to Module Setup Tutorial]]   ➡️ [[module_setup_tutorial|Continue to Module Setup Tutorial]]  
 +
  
click_here_for_the_full_guide.1741350221.txt.gz · Last modified: 2025/03/07 12:23 by gloria