====== Why are invitations not being sent? ====== This usually occurs when certain background processes or database configurations are missing or incorrect. To ensure invitations are picked up and processed correctly, follow these steps: === โœ… Required Checks === - **Cron Job**: * Make sure the cron job is running correctly on the server. * If it's not enabled, the system wonโ€™t trigger the invitation process. - **`fw_invitations.sentdate` Field**: * If the value is `0000-00-00`, invitations have not been marked as sent. * Compare this behavior with a working instance to identify discrepancies. - **Index on `sentdate`**: * Go to the **Structure > Indexes** section of the `fw_invitations` table. * Ensure that `sentdate` has a **BTREE index** (e.g., `sentdate BTREE No No sentdate`). * If missing, **add the index by referring to a working instance**. === ๐Ÿ“Œ Example Scenario === > Invitations are queued, but none are being sent. > โœ”๏ธ On checking `fw_invitations`, `sentdate` is `0000-00-00`, and no index exists on `sentdate`. > โœ”๏ธ Compare with another working instance, add a BTREE index, and confirm cron is active.