🚀 Purpose: This dummy survey is created to demonstrate how to set up a questionnaire and its dashboard in the backend. It includes all question types, response options, branching logic, and display conditions for learning purposes.
⚠️ Important: This is not a real survey and does not collect actual responses. The scenario used is Customer Experience Survey, but you can modify it. It helps in understanding how survey questions are structured and linked to the module.
Below is the complete list of survey questions, including different question types, response options, and display conditions.
Customer Experience Survey
Q1 - Info Question
Label (Client sheet): -
Label (Excel): -
Question: Thank you for participating in this survey. Click 'Next' to begin.
Q2 - Image Picker
Label (Client sheet): Visual Representation
Label (Excel): IMAGE
Question: Select the image that best represents how you feel about your current internet service.
Image 1
Image 2
Image 3
Image 4
Q3 - Open Text Explanation
Label (Client sheet): Feeling about internet service - explanation
Label (Excel): Feeling about internet service - explanation
Question: Describe, based on the selected photo, how you experienced your internet service.
Image: ^image Q3^
Describe how you experienced your internet service.
Q4 - Open Text Explanation (Conditional)
Label (Client sheet): Additional Explanation
Label (Excel): Additional Feeling about internet service
Condition: Shown only if Q3 contains 24 characters or fewer.
Question: You previously answered: ^answer Q3^. Can you elaborate further on your experience?
Q5 - Single Response
Label (Client sheet): Emotion
Label (Excel): Emotion
Question: How do you feel about your internet service?
1 - Satisfied
2 - Frustrated
3 - Neutral
4 - Disappointed
5 - Angry
6 - Hopeful
7 - Confused
8 - Excited
9 - No strong emotion
Q6 - Single Response
Label (Client sheet): Intensity
Label (Excel): Intensity
Question: How intense are your feelings about your internet service?
1 - Low
2 - Moderate
3 - High
Q7 - Single Response
Label (Client sheet): Feeling about internet service - NEV
Label (Excel): NEV (Net Emotion Value)
Question: How would you rate your overall satisfaction with your internet service?
-1 - Negative
0 - Neutral
1 - Positive
Q8 - Topic
Label (Client sheet): Issues with Internet Service
Label (Excel): INTERNET_ISSUES
Question: What aspects best describe your experience with your internet service?
1 - Connection speed
2 - Network stability
3 - Customer service responsiveness
4 - Pricing and affordability
5 - Data limits and fair usage policy
6 - Installation process
7 - Technical support
8 - Reliability during peak hours
9 - Availability in my area
10 - Additional features (e.g., parental controls, security)
11 - No issues
Q9 - Organization Question (Invisible)
Label (Client sheet): Internet Service Type
Label (Excel): SERVICE_TYPE
Options:
1 - Home Internet
2 - Business Internet
3 - Mobile Internet
4 - None
Q10 - NPS (Net Promoter Score)
Label (Client sheet): NPS
Label (Excel): NPS_SCORE
Question: How likely are you to recommend this internet service provider to others?
(Scale: 0 = Not at all, 10 = Very Likely)
Q11 - Single Response
Label (Client sheet): Billing Transparency
Label (Excel): BILLING_TRANSPARENCY
Question: How clear do you find the pricing and billing of your provider?
1 - Very unclear
2 - Somewhat unclear
3 - Neutral
4 - Somewhat clear
5 - Very clear
Q12 - Open Text (Conditional)
Label (Client sheet): Pricing Issues
Label (Excel): PRICING_ISSUES
Condition: Shown only if Q11 is rated 1, 2, or 3.
Question: What aspects of the billing/pricing do you find unclear or problematic?
Q13 - Multiple Response
Label (Client sheet): Issues Faced
Label (Excel): ISSUES_FACED
Question: What issues have you faced with your internet provider? (Select all that apply)
1 - Slow speed
2 - Frequent disconnections
3 - Poor customer service
4 - High cost
5 - Other: (Open text field appears)
6 - No issues
Q14 - Multiple Response (Conditional)
Label (Client sheet): Brand Awareness
Label (Excel): TOP_OF_MIND
Condition: Shown only for respondents from Country A.
Question: When thinking of internet service providers, which brands come to mind first? (Select all that apply)
1 - Brand A
2 - Brand B
3 - Brand C
4 - Brand D
5 - Other: (Open text field appears)
Q15 - Single Response Grid (Aspect Question)
Label (Client sheet): Brand Attitude
Label (Excel): BRAND_ATTITUDE
Question: How do you feel about the following internet providers? (Answer for each provider)
Providers:
Provider A
Provider B
Provider C
Scale:
1 - Very Negative
2 - Negative
3 - Neutral
4 - Positive
5 - Very Positive
6 - Don’t Know
Q16 - Multiple Response Aspect (Multiple Aspect Question)
Label (Client sheet): Brand Perception
Label (Excel): BRAND_ASSOCIATION
Question: Which characteristics do you associate with the following internet providers? (Select all that apply for each provider)
Providers:
Provider A
Provider B
Provider C
Options:
1 - Reliable
2 - Affordable
3 - Customer-focused
4 - Innovative
5 - High quality
6 - Poor customer service
7 - Expensive
Q17 - Multiple Response (With Option Conditions)
Label (Client sheet): Contact Information
Label (Excel): CONTACT_DETAILS
Question: If you would like to be contacted for follow-up, please provide your details below.
1 - Name (An open text box appears in front of this option.)
2 - Email (A text field appears for the respondent to enter their email address.)
3 - Phone Number (A text field appears for the respondent to enter their phone number.)
4 - No additional questions (Selecting this option disables and unchecks the other options.)
✅ *This dummy survey serves as an example for configuring different question types in the system.*
✅ *The next section explains how to set up these questions in the database and link them to a module.*