https://docs.performitor.com/ 2026-04-16T11:43:48+00:00 https://docs.performitor.com/ https://docs.performitor.com/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2025-06-11T08:08:17+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:questionnaires:secondquestionnotvisible&rev=1749629297&do=diff This usually occurs when the second question is conditionally shown based on the first question ✅ How to Fix - Check if the first question has a displaycondition set. 📌 Example Scenario " Question 2 doesn’t appear after answering Question 1, but becomes visible when clicking text/html 2025-06-11T08:06:50+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:questionnaire&rev=1749629210&do=diff * Why does clicking the back button skip a question or jump backward incorrectly? * Why is the second question not visible on the survey page, but appears after clicking the back button? text/html 2025-06-11T08:04:44+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:questionnaires:backbuttonskips&rev=1749629084&do=diff This typically happens when there is a mismatch between the question's `majorqid` and its `displayorder`. ✅ How to Fix * Go to the `fw_questionnairedetails` table. * Ensure that the `majorqid` of each follow-up or sub-question matches the `displayorder` of its main/parent question. text/html 2025-06-11T07:59:52+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:dashboards:reportqtextmissing&rev=1749628792&do=diff This issue typically occurs when the logic for displaying the `reportqtext` breaks due to unexpected behavior in `qtextdisplaycondition` or missing option IDs after photo set updates. ✅ Common Causes & Fixes * Multiple Option IDs in `qtextdisplaycondition` text/html 2025-06-11T07:58:58+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:dashboard&rev=1749628738&do=diff * Why is the basis text (reportqtext) not shown or not updated during clickthrough? text/html 2025-06-11T07:55:05+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:mails:invitationsnotsent&rev=1749628505&do=diff Why are invitations not being sent? This usually occurs when certain background processes or database configurations are missing or incorrect. To ensure invitations are picked up and processed correctly, follow these steps: ✅ Required Checks * text/html 2025-06-11T07:51:08+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:mails&rev=1749628268&do=diff Below are common questions related to invitation emails and reminders: * Why can't I edit reminders after saving? * Why are invitations not being sent? text/html 2025-06-11T07:50:43+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq&rev=1749628243&do=diff FAQ Index 📋 General Topics * Questionnaires * Dashboards * Emails & Reminders 🏢 Branches * Branches - Questionnaire Behavior * Branches - Dashboard Display text/html 2025-06-11T07:46:55+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:mails:remindersnoteditable&rev=1749628015&do=diff This usually happens when the “send after” value is set to `0` or left empty. Set it to a valid number (e.g., `1`) to allow editing. text/html 2025-06-11T07:41:54+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:branches:questionnaire:missingquestions&rev=1749627714&do=diff This usually happens when branch-specific logic has not been fully configured for the question in the database. To ensure that questions are displayed and included in download results for a specific branch, follow these steps: ✅ Required Setup * text/html 2025-06-11T07:40:37+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=faq:branches:questionnaire&rev=1749627637&do=diff Branches - Questionnaire Behavior Below are FAQs related to branch-level behavior in the questionnaire module: * Why are some questions missing in the download results for a specific branch? text/html 2025-03-13T09:11:55+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=orgstructuremasterguide&rev=1741857115&do=diff Steps to Fill in the OrgStructureMaster Table (Complete Guide) This guide provides a step-by-step approach to correctly fill the OrgStructureMaster table. This table stores information about the hierarchical organizational structure for a given client. It helps define different levels within an organization, and specifies whether a particular level is used for evaluation purposes. text/html 2025-03-13T07:56:12+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?id=orgstructureguide&rev=1741852572&do=diff Steps to Fill in the OrgStructure Table (Complete Guide) This table is essential in mapping survey responses to the correct organizational unit, maintaining organizational hierarchy, and controlling data flow across modules. ✅Note: The osname and text/html 2025-03-13T07:53:08+00:00 gloria (gloria@undisclosed.example.com) https://docs.performitor.com/doku.php?image=screenshot_2025-03-11_at_18.00.14.png&ns=&rev=1741852388&tab_details=history&media_do=diff&do=media <img src="https://docs.performitor.com/lib/exe/fetch.php?w=500&amp;h=500&amp;tok=40fdd1&amp;media=screenshot_2025-03-11_at_18.00.14.png" alt="screenshot_2025-03-11_at_18.00.14.png" loading="lazy" width="500" height="500" />